Shipping & Guarantee

Shipping

Your monarch butterflies are shipped FedEx, for next day delivery, to arrive the day before your event. Big Tree Butterflies packs your butterflies with great care into individual envelopes to protect them during shipping. They are then packed securely into an insulated box with cold packs to keep them cool and put them into hibernation so they arrive fresh and ready for your event.

We advise that someone be available to accept your butterflies upon arrival.

Contact us immediately if your butterflies do not arrive on time or if there is a problem. If you have any problems with your order, you must notify us the day you receive your shipment. If you cannot reach us at 361-779-3145, leave a message, or email us at [email protected]. Do not destroy any damaged or deceased butterflies, as we may require photos or return of any such butterflies for reimbursement.

USDA Permits

Butterfly farmers must have permits from the United States Department of Agriculture (USDA) to ship butterflies across state lines. Big Tree Butterflies has permits to supply monarch butterflies to every state in the continental United States east of the Continental Divide that allows it (excluding Montana).

If you have any problems with your order, notify us the day you receive your shipment.

We Guarantee that…

…you will receive live and healthy butterflies. We also guarantee that they will arrive in time for your event or your money back.

…this delivery guarantee applies to orders scheduled to arrive the day before the event and on a weekday; however, the guarantee is void for ‘same day’ deliveries and/or Saturday deliveries.

Our delivery guarantee is also void if you do not notify us of the missing package by 3 PM the day the shipment is supposed to arrive. No refund will be given if no one is available to receive your butterflies. The suggested time of delivery will be provided to you and is a commitment time for your area based on the FedEx service guide. There are occasional delays with FedEx due to weather or other ‘acts of God.’ We cannot be held responsible for these delays.

 

Refund Policy

We usually include extra wedding butterflies in each order; however we cannot guarantee this. But, if for some reason some of the butterflies arrive dead or are dead at the time of release, you may return them within 30 days of receipt for a prorated refund per butterfly. Please return via standard mail to Big Tree Butterflies.

If you have any questions please contact us today.  We are located near Corpus Christi Texas.